Shipping Policy

Processing Time:

Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Confirmation & Order Tracking:

You will receive a shipping confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Our candle company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Our candle company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

We currently do not ship outside the U.S.

Returns Policy:

For further details, please see our return policy or contact our support team.

Contact Us:

If you have any questions regarding our shipping policy, please reach out to our customer service team at 18thavecandles@gmail.com.