Return Policy

30-Day Satisfaction Guarantee:

We stand behind the quality of our products and want you to be satisfied with your purchase. If, for any reason, you are not completely happy with your order, you may return the item(s) within 30 days of purchase.

Eligibility for Returns:

• Items must be unused and in their original condition.
• Please provide proof of purchase (order number or receipt) when requesting a return.
• Sale items and custom orders are not eligible for returns.

Return Process:

1. Contact our customer service team at 18thavecandles@gmail.com or by filling out the form on our Contact Us page to initiate the return.
2. If possible, pack the item(s) securely in the original packaging.
3. Ship the return package to the address provided by our customer service team.
4. Once we receive and inspect the return, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.

Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within seven days of receipt. We will provide instructions on how to proceed with the return or exchange at no additional cost to you.

Contact Us:

If you have any questions about our return policy, please contact our customer service team at 18thavecandles@gmail.com or through the form on our Contact Us page.